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FAQ

Who owns my data?

You own your data. BorderPass acts as a custodian and sends it to the destination government to facilitate expedited airport immigration. Non-personally identifiable meta data will be collated for statistical purposes. We are committed to the PDPA.

Is my data safe?

We wanted to build a secure service that we would be confident using ourselves. Our website uses SSL technology, our databases are encrypted, we require multi-factor authentication at our gates, and use email verification and notifications to secure account and gate access.

What happens after the free trial?

Based on your feedback to Human Resources we will determine if BorderPass is suitable to be included in your company’s employee benefits plan. If no agreement can be reached, all your information will be deleted from our databases.

Who would benefit the most from BorderPass?

ASEAN employees from regional offices who are visiting Kuala Lumpur as a business traveller or tourist.

I am Malaysian. Can I use BorderPass?

Yes, you can.

Can non-ASEAN nationals use BorderPass?

We hope to expand the program gradually. Stay tuned!

If I sign up, must I use the BorderPass gates?

The use of our gates is optional. You will still be able to use the manual lanes.

Does BorderPass guarantee entry?

No. Your entry and exit is subject to the immigration authority’s full discretion.

How can I get more information?

Do email us at info@borderpass.com.

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